Refund Policy

Effective date: August 30, 2026

Jury Pro offers a 14-day free trial so customers can evaluate the software before purchasing. If a paid license or Extended Support renewal does not work as reasonably expected, contact info@jurypro.io within 14 days after the charge and describe the problem.

Before a refund

We may ask for a reasonable opportunity to help with installation, license import, compatibility, or another technical issue. Do not send confidential juror or case information when requesting support.

Eligible refunds

When a timely request qualifies, the purchase price will be returned through the original payment method. Processing time after approval depends on the payment provider and financial institution.

Limitations

Refunds may be denied for requests made after the refund period, fraudulent purchases, abuse of the license, repeated purchases and refunds, or circumstances unrelated to the software. Nothing in this policy limits rights that cannot be waived under applicable law.

How to request a refund

Email info@jurypro.io with the purchaser’s name, order number, purchase email, and a brief explanation. Do not include payment-card numbers or confidential trial materials.